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One Time Password (OTP)

One Time Password FAQs

This is a security enhancement to ensure that personal information can only be viewed by the respective owner.

The one-time password (OTP) will be sent to the email address stored against the policy in the system. If you are unsure as to what email address has been recorded against the policy please contact the LCIS Team.

  • Ensure that the correct email address is stored against the policy. (If you are unsure then contact the LCIS Team. If you have received prior communications regarding your policy your it’s most likely that we have the correct email.)
  • Refresh your email client or click on the Send/Receive button. This will ensure that your inbox is refreshed with the latest emails. (If you are unsure how to do that please contact the LCIS Team.)
  • Ensure that the one-time password (OTP) emails are not being sent to your Junk or Spam folders.
  • Ensure that you don’t have any other Rules/Processeds that move emails from the LCIS to other folders.

The one-time password (OTP) is case sensitive ensure that you enter the full password exactly as on the email. We strongly recommend copying and pasting the password from the email. (Ensure that you don’t copy and paste any additional spaces.)

The one-time password (OTP) is valid for 5 minutes. If you don’t verify the code within 5 minutes of it being sent from the system it will expire and require you to regenerate a new one-time password (OTP).

Use the Resend Password to generate a new one-time password (OTP).

It’s most likely that you are not using the latest one-time password (OTP). Refresh your inbox or click on send/receive to see latest emails.

The one-time password (OTP) is tied to the browser session that you using, and will expire within 60 minutes, this should be ample time to process your policy.

Once you have finished your processing we recommend that you close your browser session to prevent other users accessing your personal information.

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Local Community Insurance Services (LCIS) is a division of JLT Risk Solutions Pty Ltd (ABN 69 009 098 864 AFS Licence No: 226827) (“JLT”) and is a business of Marsh McLennan. This insurance is issued via this website by JLT Risk Solutions Pty Ltd (ABN 69 009 098 864 AFS Licence No: 226827) (“JLT”) under an authority to bind cover on behalf of the insurer. In issuing and underwriting this insurance, JLT acts as agent of the insurer and not as your agent. 

If JLT cannot issue insurance to you as an agent of an insurer because the underwriting information you have provided means that the insurable risk falls outside of our Binding Authority, JLT can instead arrange your insurance on the open market as your agent. In this instance, JLT will be acting in a dual capacity, as an agent for the insurer in collecting the information and then as your agent in arranging the insurance. JLT will also be acting in such a dual capacity in circumstances where you have obtained multiple insurance policies through JLT, where some of those policies have been issued by JLT as agent of an insurer and others have been arranged by JLT as your agent. All insurance coverage is subject to the terms, conditions and exclusions of the applicable individual policies. JLT cannot provide any assurance that insurance can be obtained for any particular client or for any particular risk.

This website contains general information, does not take into account your individual objectives, financial situation or needs and may not suit your personal circumstances. For full details of the terms, conditions and limitations of the covers and before making any decision about whether to acquire a product, refer to the specific policy wordings and/or Product Disclosure Statements available from LCIS on request.

JLT arrange insurance and premium costs directly to not-for-profit clubs and community groups. Quotations, renewals and new business policies are not to be accessed and resold by insurance advisers or other insurance intermediaries.